Order Queries

• Can I cancel an order online?
• Can I add or remove products from my order?
• Can I change my delivery address for an existing order?
• Why is my order not going through?
• My payment has been taken but I have not received a confirmation email, what should I do?
• Can I add a gift message or gift wrap my order?
• I have received the wrong order, what should I do?
• I have a damaged item in my order, what should I do?
• I have an item missing from my order, what should I do?
• How does your subscription service work?
• Why do I have to give my phone number?
• I have a complaint about an order, what should I do?
• I have received the wrong item in my order, what should I do?
• I haven’t received my order, what should I do?
• My payment has been taken by Klarna, but I have not received a confirmation email, what should I do?
• My order is a gift, is pricing information included in the order?
• Can I get a VAT invoice?
• Is my order packaging sustainable/recyclable?
• I have a complaint about delivery/shipping, what should I do?