We can only accept returns for items purchased from elemis.com. Products purchased from other retailers or e-tailers can only be returned to the original place of purchase. Please note that any offers, discounts or promotional gifts featured on our website, the House of Elemis, or at Monmouth Street Store are exclusive to these official channels. Promotions available through authorised third-party retailers may differ. We are unable to match, honour or retrospectively apply any offers or discounts by authorised third-party retailers or sellers.