Account and Website Help

• Can I book an ELEMIS treatment online?
• When will payment be taken from my account?
• How can I change my email address in my account?
• I am unable to place an order, what should I do?
• I am unable to access the website, what should I do?
• How can I add/change a delivery address?
• How do I remove payment details from my account?
• How can I change my billing address?
• How can I reset my password?
• How can I unsubscribe from the newsletter?
• My payment won't go through, what should I do?
• What are the benefits of subscribing to the newsletter?
• I did not receive email confirmation of my order, what should I do?
• How can I close my elemis.com account?
• What is 3D Secure?
• Which payment methods can I use to place my order?
• PayPal has taken my money, but I have not received an order confirmation email. What should I do?
• Why has my PayPal order not gone through?
• What is Klarna?
• How does Klarna work?
• How do I pay with Klarna?
• Why is Klarna not available on my order?
• What if my order declines through Klarna?
• Can I use multiple gift cards to pay for my purchase?
• How do I use the virtual skin analysis tool?
• Do you price match other retailers?